Practice Manager to Business Manager Eduqual Certificate Level 5
Practice Manager to Business Manager Eduqual Certificate Level 5
Ready to step up from Practice Manager to Business Manager? This dynamic Level 5 qualification is designed specifically for ambitious dental practice managers who want to move beyond day-to-day management and confidently lead their practice as a successful, well led business.
Overview
Over 12 months, you’ll develop the leadership confidence to inspire your team, handle challenging conversations with professionalism, and build a culture of trust and high performance. You’ll strengthen your skills in performance management, absence management, and succession planning — ensuring your practice runs smoothly today while planning strategically for tomorrow.
With a strong focus on commercial awareness, you’ll learn how to use KPIs effectively, optimise diary management, interpret data, and make sound financial decisions that drive profitability and growth.
You’ll also build personal resilience and professional presence, equipping you to lead with clarity, confidence, and strategic vision in a fast-paced dental environment.
By the end of the programme, you won’t just manage a practice — you’ll lead it as a thriving business.
Why Take
This Course?
Eight transformative outcomes that move you from Practice Manager to confident Business Leader.
Develop stronger leadership skills
Increase financial competency
Improve team performance and engagement
Strengthen communication and conflict management
Improve practice efficiency
Learn marketing for practice growth
Build resilience and leadership confidence
Gain verifiable CPD meeting GDC requirements
Course Units
Leadership in Dental Practice Management
This unit focuses on developing the leadership skills required to guide and inspire dental teams. Learners will explore different leadership styles, how to motivate staff, and how to transition from a traditional management role into a confident and effective leader within the practice.
Effective Communication and Professional Relationships
Strong communication is essential in a successful dental practice. This unit helps managers develop the ability to lead important conversations, manage conflict professionally, and build positive relationships with staff, patients, and stakeholders to create a supportive and collaborative working environment.
Performance Management and Team Development
This unit equips practice managers with practical tools to monitor, evaluate, and improve staff performance. Learners will explore how to set clear expectations, provide constructive feedback, and support continuous professional development within their teams.
Talent Development and Succession Planning
Ensuring the long-term success of a dental practice requires investing in people. This unit explores how to identify potential within the team, support career development, and implement succession planning strategies to maintain leadership continuity within the practice.
Building Personal Resilience in Leadership
Managing a busy dental practice can be demanding. This unit focuses on developing personal resilience, helping managers manage stress, maintain confidence, and lead effectively even in challenging situations.
Absence Management in the Dental Workplace
This unit explores effective strategies for managing staff absence while maintaining service quality and patient care. Learners will understand policies, communication approaches, and practical steps to ensure the practice continues to run smoothly.
Data-Driven Practice and Financial Performance
This unit introduces the key business and financial concepts needed to run a successful dental practice. Learners will explore how to use KPIs, diary management, and financial data to make informed decisions, improve efficiency, and support practice growth and profitability. The unit also develops competency in financial forecasting and projections, enabling managers to plan budgets, anticipate future performance, and make strategic decisions based on projected revenue, costs, and business growth.
Marketing, Advertising and Practice Growth
This unit explores how effective marketing and advertising strategies can support the growth and visibility of a dental practice. Learners will understand how to promote services, attract and retain patients, build a strong practice brand, and utilise both traditional and digital marketing channels. The unit also examines ethical and compliant marketing approaches within the dental sector.
Enroll today to begin your journey from practice manager to confident business leader.
Meet Our Speakers
Learn from industry specialists who bring real-world experience in finance, HR leadership, and practice performance — designed to help you progress from Practice Manager to Business Manager with confidence.
AJ
Finance Specialist
AJ is an experienced finance specialist with many years of supporting dental practices to strengthen their financial performance. He works closely with practice leaders on budgeting, forecasting, and financial planning — helping maximise income and use budgets effectively to drive sustainable growth. With a clear, practical approach, AJ simplifies financial management and equips practice managers with the confidence and tools needed to step into broader business leadership roles.
Vicki
HR Business Partner (Bupa) · 17 years at Bupa
Vicki is an experienced HR Business Partner at Bupa with 17 years in the organisation and over 15 years of generalist HR experience. Commercially focused and fully qualified, she partners with leaders to align people strategy with business goals, strengthen engagement, and support leadership development. Vicki is known for her positive, practical approach and for helping practice managers successfully transition into broader business leadership roles.
Daisy
Customer Success Manager (Henry Schein One)
Daisy is a Customer Success Manager at Henry Schein One with over 10 years of experience across the medical and dental sectors. She specialises in helping practices optimise their systems, improve diary utilisation, and streamline processes to drive performance. Known for her practical, solution-focused approach, Daisy supports practice managers in building the operational confidence and systems needed to transition into broader business management roles.
Dr Rameshwar Sharma
BDS, MBA, BSc (Hons), PGCert Dent Ed · Principal Dentist & Mentor
Dr Sharma is a Principal Dentist, entrepreneur, and qualified dentist mentor with a strong focus on dental practice growth and leadership. As Principal of The Dental Team, he has extensive experience in managing teams, delivering NHS contracts, and driving private revenue and growth in modern dental practices. Through mentoring, education, and national CPD events, Dr Sharma supports dentists in strategic business developing, mentoring, education, business, and management skills needed to build successful practices.
Frequently Asked
Questions
Everything you need to know before enrolling on the PM to BM programme.
This course is ideal for Dental Practice Managers or senior administrative staff who are looking to step into business management roles, take on more strategic responsibility, and grow their career within a dental practice or healthcare organisation.
The course runs over 9 months, consisting of 9 in-house training days — one day per month — designed to fit around your work schedule and give you time to apply what you learn between sessions.
No prior experience is required. The course is designed to build your skills from the ground up, including financial competency, operations, and marketing strategies for dental practices.
Yes! We offer flexible pay-monthly plans to make the course more accessible and budget-friendly.
The course is delivered in-house over the 9 monthly sessions, providing interactive, practical training in a professional environment.
Yes, upon successful completion you will receive a certificate confirming your verifiable CPD hours, suitable for GDC records.
You'll gain the leadership, financial, operational, and marketing skills needed to transition from practice management to business management, positioning you for senior roles within your practice or wider dental organisations.
Our team is here to support you. You can contact your tutor or course coordinator at any point for guidance or clarification.
Enrolment is open now! Once you sign up, you'll get immediate access to course information and can begin preparing for your first in-house session.
