TCO Training Course with Ashley Latter

TCO Training Course with Ashley Latter

Ashley Latter Treatment Coordinator Patient PATHWAY cOURSE

Treatment Coordinators from across the UK attended The Dental Team Education Centre’s first-ever TCO Course – along with the king of TCOs, Ashley Latter!

In November 2023, The Dental Team Education Centre launched its inaugural Treatment Coordinator (TCO) Course, an event designed to elevate the skills and expertise of internal Treatment Coordinators and Practice Managers. This milestone event was made even more impactful by the participation of the renowned Ashley Latter, known as the king of TCOs. The course aimed to enhance communication strategies, patient journey management, and overall practice efficiency through a mix of theoretical and hands-on learning experiences.

Objectives:

The primary objectives of the TCO Course were to:

  1. Equip Treatment Coordinators and Practice Managers with advanced communication skills.
  2. Enhance understanding and management of patient journeys to improve patient satisfaction and retention.
  3. Provide a platform for networking and sharing best practices among professionals from various dental practices.
  4. Introduce innovative approaches to patient engagement, including digital and social media strategies like TikTok tutorials.

Event Highlights:

The course featured a series of engaging presentations and interactive activities that focused on critical areas for TCO development:

  • Patient Journey Mapping: Sessions emphasized the importance of understanding and optimizing each step of the patient experience, from initial consultation to post-treatment follow-up.
  • Communication Skills: Activities were designed to strengthen the TCOs’ ability to communicate effectively with patients, fostering trust and clarity.
  • Digital Engagement: A unique TikTok tutorial demonstrated how social media could be used creatively to connect with patients and promote dental services.

Participants and Contributions:

The event brought together Treatment Coordinators and Practice Managers from across the UK, all eager to enhance their skills and knowledge. The day was enriched by the contributions of our esteemed presenters, including Ravi, Ramesh, Mollie, Ross, Kim, Levi, and Ashley Latter. Each brought unique insights and expertise, creating a comprehensive learning experience.

Feedback and Future Directions:

Feedback from attendees was overwhelmingly positive, highlighting the event’s interactive format and practical takeaways. Levi, our Educational Lead, noted, “Today was an exceptional event. It was an informative and engaging experience for everyone involved, and we can’t wait for more communication and patient journey-based events like this in the future.”

Impact and Conclusion:

The success of the first-ever TCO Course at The Dental Team Education Centre underscores the demand for ongoing professional development in the dental field. The course not only provided valuable skills and knowledge but also fostered a sense of community and shared learning among participants. Looking ahead, the Centre plans to host more such events to continue the development and upskilling of TCO teams, ensuring they remain at the forefront of patient care and communication excellence.

For a closer look at the event, watch the video, and stay tuned for more information on upcoming courses designed to enhance your practice’s performance and patient satisfaction. 

Course Details

Treatment Coordinators from across the UK attended The Dental Team Education Centre’s first-ever TCO Course – along with the king of TCOs, Ashley Latter!

Delegate Feedback

  • “I learnt new skills such as creating new TikToks! I also learnt the importance of keeping trackers up to date. I feel that the course gave me a lot of confidence to be a TCO, as I am very new to the role”

    Jade, Nurse & TCO

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